Administration Support Officer
- Application close: COB on Thursday 24th July
- Casual
- Remuneration SCHCADS level 3 dependent on qualifications and experience
About the position
The primary objective of this position is to provide high-quality administrative support to the Residential Intake Team and the General Manager of Residential Services & Primary Health.
As a key frontline representative, the Administration Support Officer is responsible for delivering accurate information and responsive assistance to young people and their families/carers seeking access to services, resources, and support.
This role includes a broad range of administrative duties such as front-of-house reception, managing incoming telephone enquiries, scheduling assessment bookings, assisting with client attendance at appointments, and offering general administrative support to the intake team.
Key Selection Criteria
- Administration qualification and/ or experience in a similar administration role.
- Demonstrated experience in providing administration support to a multi-disciplinary team including the requirement to maintain privacy and confidentiality.
- Excellent computer skills with proficiency in the use of Microsoft Office Suite, alongside the ability to quickly acquire knowledge about additional computer programs.
- Ability to contribute to process improvement.
- Ability to maintain a professional attitude in all communication with stakeholders i.e. phone, email and face-to-face.
- Excellent interpersonal skills and written and verbal communication skills.
For full details of the position, please view the POSITION DESCRIPTION below.
What our young people request from our workers:
Young people across YSAS have spoken out and given feedback about the qualities that best describe a good YSAS worker:
“A good worker takes the time to understand your interests and doesn’t treat everyone the same.” “Young people believe that a good YSAS worker is empathetic and good at actively listening in a non-judgmental way, is relatable, down-to-earth and able to build trust and rapport in a consistent manner”. “It takes time to trust someone, but it’s worth it when you know they’ve got your back”. Young people have also raised that genuine human connection is an important quality, “being authentically human”, while having a holistic, flexible, and adaptable approach that considers the entire context of a young person’s life and their intersectionalities. “It’s about making sure workers don’t just tick boxes but genuinely want to see us thrive”
Regardless of where they are based or what position a worker has, everything we do at YSAS is about young people and their families.
Why work with us?
- YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met
- Up to $15,900 for living expenses + up to $2,600 towards meals and entertainment can be tax-free through NFP Salary Packaging
- YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.
- Access to learning and development opportunities
- Employee Assistance Program (EAP)
Please note:
- As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
- You must have Australian work rights to apply for this position.
Further Enquiries
For a confidential discussion about the position, please contact, Emma Hartner, Manager Residential Intake, on 0409568654, regarding the role of Administration Support Officer, Recruitment Ref. Number – 074_2025.
- YSAS is an equal opportunity employer, and we welcome applications from all sectors of the community.
- YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.
Please do not use Internet Explorer 8 or earlier versions.